Bio-Lec Mobility run a government-backed scheme that means you may not be required to pay the VAT on some of your purchases of products from Bio-Lec Mobility at the time you order and complete your purchase. However, as you would expect, not all purchases by all customers are eligible; so here is the very important information on how this scheme works. 

A purchase can only get VAT relief when all the following conditions are met:

1. You (or who you are buying it for) are chronically ill or disabled, this means someone:

  • With a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities, or
  • With a condition which the medical profession treats as a chronic sickness, such as diabetes
  • Who is terminally ill

It does not include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb

2. The goods are for personal or domestic use, this means:

  • The goods are supplied for your own private use, rather than for business purposes
  • The goods are not made widely available for a whole group of people

The products that are eligible to be supplied with VAT relief, are identified on the shopping basket page with a check box and you must tick the box indicating you wish to claim VAT relief on that item, then click the “update basket” button before you can proceed to Checkout.

How to claim VAT relief

On the “Basket” page of this website a VAT relief check box is provided if the basket contains any product(s) that qualifies for VAT relief. Tick this box to reveal the VAT relief claim form. If possible, the person making the claim should complete this form but a family member, carer or medical professional may complete the form on the claimant’s behalf. You must select the appropriate option and state in full the reason for your VAT relief claim before you can proceed to checkout.

Please note that all orders submitted with a VAT relief claim form completed are checked before the order is processed.

It is necessary to complete a separate claim form each time a qualifying product is purchased from Bio-Lec Mobility.

Claims for VAT relief cannot be taken over the telephone. We regret VAT cannot be credited at a later date if the required VAT relief declaration is not received at time of ordering.

More information

The conditions for relief are contained in VAT notice 701/7 VAT – Reliefs for disabled people. You can find much more information on the HM Revenue and Customs Website to fully understand the conditions.