Return / Refund Form-Bio Lec Mobility

1) Your Details *

Full Name *

Email Address *

Phone Number *

Order Number *

You can find this in your order confirmation email

Delivery Date *

2) What do you need help with? *

Choose all that apply:

Return

Refund

Replacement

Missing part(s)

Damaged on arrival

Wrong item received

Not as described

Does not fit user requirements/needs

3) Item's Affected *

Product Name *

Condition now *

Unopened

Opened but unused

Lightly used (<5 times)

Used extensively

Original packaging still available? *

Yes

4) What's the issue? *

Describe the problem *

When did you first notice it? *

Quick checks (helps us fast-track fixes):

Please tick what you have tried (if applicable):

Fully charged battery / tried another socket

Checked power switch / fuses / brake cables firmly seated

Re-assembled per manual / tightened fasteners

Compared parts list in manual and identified missing part code/page

5) Photos / Videos *

Required if damaged/faulty/missing parts. Upload clear images showing:

📸

Upload Images/Videos

Please include:
1) The whole item
2) Close-up of the issue
3) Packaging
4) Courier label

Requests for damage/fault or missing parts must include photos/videos so we can authorize the quickest solution.

6) What would you prefer as an outcome? *

Help me fix without returning if possible

Replacement (same model)

Exchange (different model/variant)

Refund (full or partial as applicable)

Notes (e.g., preferred colour/size for replacement):

7) Return / Collection & Label Options

I will print a label and can drop off at a parcel shop or hand to a courier

Collection—I can print the label and attach to the parcel (fee applicable as per policy)

Confirmation

I confirm the information is accurate and understand returns require prior approval.

I understand items may be inspected/tested before a refund/exchange is processed.

If a collection is booked and no one is available, a re-collection fee may apply.

Full Name of person filling the form: *

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Return / Refund Form

Customer Returns, Refunds & Replacement Form

1) Your Details *

2) What do you need help with? *

3) Item's Affected *

4) What's the issue? *

5) Photos / Videos *

Upload Images/Videos

6) What would you prefer as an outcome? *

7) Return / Collection & Label Options

Pickup Details:

Confirmation

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Return / Refund Form

Customer Returns, Refunds & Replacement Form

1) Your Details *

2) What do you need help with? *

3) Item's Affected *

4) What's the issue? *

5) Photos / Videos *

Upload Images/Videos

6) What would you prefer as an outcome? *

7) Return / Collection & Label Options

Pickup Details:

Confirmation

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Order Could Not Be Processed

Common Reasons: